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Some problems need access SRE Agent does not have, such as a shell on your cluster or your cloud credentials. Fix with Claude turns an alert or investigation into a fix brief and hands it to the Claude Code session running on your machine. That session works under your own credentials and reports the outcome back. SRE Agent grants no new access here. The handoff covers this one problem only, and it expires. Every command runs in your session under your own permissions, and your tool’s own approval prompts still gate anything that changes state.

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Hand off a problem

1

Open the problem

Open an alert, an investigation, an ops board card, or a blocker in the Control Tower. The Fix with Claude button also appears on the matching Slack messages.
2

Click Fix with Claude

In the app, a Fix with Claude window opens with a Command box. In Slack, you get a private reply with the same command, and a line appears in the thread.
3

Copy the command

Click Copy, then run it in a terminal on the machine that holds the credentials for the affected system.
4

Let the session work

Your Claude Code session fetches the brief, runs the read-only checks first, and proposes any step that changes something before running it. Leave the window open: its status updates when the session picks the brief up and again when it reports.

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The command

The command depends on your plan. The first time your organization uses the button, the window adds a First time? note explaining the MCP connection. The handoff expires 24 hours after you click.

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The four outcomes

When the session finishes, it reports exactly one of these. The badge next to the button shows the result. Before the report, the badge reads Handoff issued and then Local session working. The report includes a summary, the actions taken and the evidence gathered. Slack threads show each step, so the rest of the channel sees the loop close.

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Who can use it

Members and above see the button. Viewers see the status badge but not the button. On the Free plan the button is shown locked and links to the Subscription page.
The text the session reports back is checked and cleaned when it arrives, because it comes from a machine SRE Agent does not control.
Use fix requests when you want a pull request from SRE Agent’s own agent instead. Fix with Claude is for work that needs your machine’s access.